Please read each section carefully. If anything is unclear, contact our team before continuing to use the service.
Monthly subscriptions
Avoqra paid plans are monthly subscriptions per company. Plan pricing, limits, and GST are shown before checkout.
Upgrades generally activate after successful payment. Downgrades and cancellations are scheduled for the next billing cycle where supported by the payment gateway so customers can continue using the paid period already purchased.
Cancellations
Customers may request cancellation from the app where available or by contacting admin@avoqra.app with the registered email and company name.
After cancellation, the company may continue using paid limits until the end of the current paid billing period unless the payment gateway or admin action states otherwise.
Refunds
Subscription payments are generally non-refundable once the billing period starts, because Avoqra provisions document quota and service access immediately.
Duplicate charges, accidental overcharges, or payment gateway errors will be reviewed case by case. Approved refunds are processed back to the original payment method through the payment gateway.
Failed payments
If recurring payment fails, Avoqra may mark the subscription as pending, expired, or cancelled and reduce the company to the free plan until payment is completed.
Support
For cancellation or refund support, email admin@avoqra.app or sanketvshetty@shankulabs.com from the registered account email.